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Luxe only shows the Fitbit logo

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‎02-07-2022 21:37 - last edited on ‎02-09-2022 16:04 by Fitbit Moderator

‎02-07-2022 21:37 - last edited on ‎02-09-2022 16:04 by Fitbit Moderator

I’ve done a hard reset of my Luxe several times (pressing the button three times).  I briefly get the Fitbit logo and then the screen goes dark and is again unresponsive. I have no idea what else to try. I think I’m going to have to return it unless someone has a suggestion. 

 

Moderator edit: updated subject for clarity

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‎02-09-2022 16:04

‎02-09-2022 16:04

Welcome to the Fitbit Community, @BMMB.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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