Luxe over-recording distance

[Gsbruns]

I've had a luxe for about 18 months, and use it for running. I think it's over recording distance, and therefore showing a faster pace than I'm actually doing. For instance, yesterday I raced a half marathon and it recorded 22.32km. Even allowing for not taking the fastest line, this seems wrong. When I track on other apps on my phone at the same time (eg strava) I have a similar result, ie the Fitbit distance is about 5-8% longer than the other app.

I use my phone's GPS, rather than basing it on stride. All updates updated.

[Gr4ndp4]

Hi, @Gsbruns, welcome to the community, there are quite a few posts on this issue and there's a lot of information on How do I use GPS on my Fitbit device. - Fitbit Help Center Note that if you start your run before the GPS is locked on the system the distance you cover during these few minutes is calculated from your stride length. There has been a recent problem where the distance covered has not been recorded (but the steps have been) The workaround is to disable the Slider that activates "Set Automatic". You can find this from the "Today" screen by touching your icon in the top right corner>Fitbit settings>exercise>stride length. 

I hope this helps.

Cheers

[Gsbruns]

Many thanks for your response, but I'm not sure that solves it. I walk a warm up and the GPS has always locked on by the time I start. I'll turn off the automatic stride button, but if I'm using GPS then I'm not sure it should make a difference.

Any other ideas?