Luxe paint came off

[AndyLloyd]

Upgraded to the Luxe two weeks ago and already the paint has come off at the edge with the glass - it looks anything but Luxe. This really is poor quality build. 

The funtionality is OK. 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @AndyLloyd  I've had my Luxe for about two weeks and haven't noticed any paint coming off. Did you hit it against something? I find the Luxe to be much better quality and functionality than my old Alta HR. Sorry you're unhappy.

[frostedcupcake]

I have the gold version, and accidentally scratched that edge the second day wearing it. I've tried to be super careful since then, but have noticed multiple dings now along that edge. Super frustrating. 

[AndyLloyd]

No it's not been hit. There's a little design issue - the glass face is set a fraction lower than the steel body at the top and bottom, thus creating a very small and thin raised edge at the join. Whilst this might be deliberate to save the face from wear, that's were the black coating had come away and it's like having a thin silver line framing the glass. On the whole happy with the functions and working of the device which is a step up from my previous Inspire HR, it's just this annoying ugly issue which hopefully your company can solve in your next version. 

[AndreaFitbit]

Welcome to the Fitbit Community @AndyLloyd and thanks for getting back to us @frostedcupcake. I appreciate your comments regarding Fitbit Luxe.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Customer satisfaction remains our number one goal, and we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thanks for the heads up @Odyssey13.

See you around. 

[AndyLloyd · Accepted solution]

The best answer is to live with it and fill in the missing paint with a black Sharpie. Thanks

[AndreaFitbit]

Thanks for getting back to us and for sharing your solution @AndyLloyd.

I´ll still forward your concern with our team.

Keep on visiting the forums.