Luxe random behaviour in response to tap/slide

[FB_MIK]

The past few days, my Luxe has become practically unusable. It does respond to double tap and wakes up, but right away the screen turns off again not responding to following tap or slide. Sometimes, it turns off, but catches a slide and at the next double tap a new menu is visible. Most of the time, I use many attempts of sliding/taping in order to get to the wished menu. Unpredictable and irritating. Took me 2.7 km of attempts before I could turn on a walking track.

I have reset the Luxe; I have changed the face - nothing helps and the behaviour persists. I also updated to the latest firmware today (20001.151.16), but the watch behaves just as unpredictably.

Graphs and statistics show that the Luxe keeps on working in terms of counting steps, tracking activities and taking measurements, so it just doesn't want to interact via its screen. Basically, my Luxe has turned introvert.

Upload to the app works just fine, too.

I have not changed any sensitivity .. not that I can get there at this point.

Ah, yeah, and to complete the randomness, __sometimes_ it behaves as expected .. 2 times a day or so.

Anybody else experiencing this? What can I do to improve the situation, other than throwing out the Luxe?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @FB_MIK.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[KellsVI]

Ever since updating my Fitbit it’s become nearly pointless and unusable. The screen freezes, it’s lost 70% of sensitivity to scroll through screens, the font looks tacky and out of place, my notifications are completely out of whack & either delayed or don’t come through at all.

I would like to either exchange my Luxe for one that hasn’t been updated or be instructed on how to revert my settings to the previous operating system.

[EdsonFitbit]

Welcome to the Fitbit Community, @KellsVI.

Thank you for the information provided.

According to our records Customer Support has provided assistance to you by phone. Thank you for the time you spent trying to resolve this issue.

Feel free to contact us at any time.

[ChrisGrey00]

Any solution for this? I have used this for just close to 2 weeks. Suddenly I cant tap the exercises? 

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Whats the solution???

Moderator edit: format

[KellsVI]

Good morning, I had to do a hard reset (using the small button on the usb end of the charger). It was better but I have had to repeat the reset steps a few times since then. I hope that helps.

Moderator edit: personal info removed

[EdsonFitbit]

Welcome to the Fitbit Community, @ChrisGrey00.

@KellsVI Thanks for your support.

Hope this procedure be useful for other users experiencing this situation.

Have a nice day.