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Luxe recorded heart rate while not wearing the device

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‎02-15-2022 10:03

‎02-15-2022 10:03

Having multiple problems with Luxe. The biggest issue is with heart rate tracking. This is the reason I got the Luxe to help monitor my heart rate. I have already discussed this problem with Fitbit support and they told me to reset and remove the device from my phone. This solved the consistent incorrect readings but now my Luxe is recording my heart rate when I am not wearing the device. I had the device laying next to me and it vibrated because of my heart rate zone. The device said my heart rate was 200 while I was not wearing  it. Does anyone have a solution for this? And no, I am not going to remove my device each time it goes crazy. This thing hasn’t worked right since I got it. 

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‎02-16-2022 17:15

‎02-16-2022 17:15

Welcome to the Fitbit Community, @Tachycardic.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties, please update them in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected. I'm pretty sure they will do their best to provide a high level of support.

 

Have a nice day.

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