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Luxe recorded the path of a walk incorrectly for the first time.

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‎11-02-2021 12:51 - last edited on ‎11-03-2021 17:33 by Fitbit Moderator

‎11-02-2021 12:51 - last edited on ‎11-03-2021 17:33 by Fitbit Moderator

I just got back from a 4 mile closed circuit walk. It is a walk I do regularly. My Fitbit has recorded this walk very accurately a number of times. This time it got the distance and duration right, but the path was way off. It started out correctly, but showed and out and back to an area I didn't go. Because the Strava app is linked to the Fitbit it showed the same erroneous walk. On the other hand, UA Map My Walk got it right so the phone GPS was OK. 
I'm just curious if this has happened to anyone else and if anyone knows what would of caused it.

 

Moderator edit: updated subject for clarity 

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‎11-03-2021 17:32 - edited ‎11-03-2021 17:33

‎11-03-2021 17:32 - edited ‎11-03-2021 17:33

Welcome to the Fitbit Community, @Ronin51.

 

Thank you for the information provided.

 

To resolve difficulties with GPS, please visit this article, open the menu "How do I get my Fitbit device to connect to GPS?" and follow the troubleshooting steps.

 

In addition, you can restart your Fitbit Luxe by following these steps.

 

Hope this helps.

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