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Luxe reset all my stats before midnight

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‎09-02-2021 20:31 - last edited on ‎09-03-2021 04:10 by Fitbit Moderator

‎09-02-2021 20:31 - last edited on ‎09-03-2021 04:10 by Fitbit Moderator

My fitbit is synced to my phone and the time zone is correct. Around 10:12pm (CT), my fitbit vibrated and I checked to see if it was a notification but it wasn't. Instead all my stats had reset to 0 even though it was not midnight and I hadn't touched anything. Is this a sync or software issue? How do I fix this?

 

Moderator Edit: Clarified subject

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‎09-03-2021 04:39 - edited ‎08-19-2023 06:57

‎09-03-2021 04:39 - edited ‎08-19-2023 06:57

Hi there, @tori88. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

While reading your post I was wondering if you just got your Luxe? If so, I'd like to know if when this happened your Luxe was already paired to your Fitbit account? If this happened before you paired your Luxe, I'd say that this was an expected behavior. 

With that being said, please make sure that your Luxe was properly paired to your Fitbit account. For more information, see How do I set up my Fitbit device?

Nevertheless, I would ask you to keep an eye on your Luxe. In case this happens again, please let me know and I will be glad to further investigate.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-03-2021 04:39 - edited ‎08-19-2023 06:57

‎09-03-2021 04:39 - edited ‎08-19-2023 06:57

Hi there, @tori88. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

While reading your post I was wondering if you just got your Luxe? If so, I'd like to know if when this happened your Luxe was already paired to your Fitbit account? If this happened before you paired your Luxe, I'd say that this was an expected behavior. 

With that being said, please make sure that your Luxe was properly paired to your Fitbit account. For more information, see How do I set up my Fitbit device?

Nevertheless, I would ask you to keep an eye on your Luxe. In case this happens again, please let me know and I will be glad to further investigate.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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