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Luxe screen always shows it's charged to 100%

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‎07-14-2022 18:30 - last edited on ‎07-15-2022 07:03 by Fitbit Moderator

‎07-14-2022 18:30 - last edited on ‎07-15-2022 07:03 by Fitbit Moderator

My luxe always shows that it is charged to 100%.

 

Moderator Edit: Clarified subject

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‎07-15-2022 07:06 - edited ‎11-12-2023 06:20

‎07-15-2022 07:06 - edited ‎11-12-2023 06:20

Hi there, @lovellcookie. Welcome to the Community Forums. 

To better assist you, would you mind providing me more details about the issue you're experiencing with your Luxe? Is the screen always stuck on a 100%? Are you able to navigate your Luxe screen? 

In the meantime, I'd recommend restarting your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-15-2022 07:06 - edited ‎11-12-2023 06:20

‎07-15-2022 07:06 - edited ‎11-12-2023 06:20

Hi there, @lovellcookie. Welcome to the Community Forums. 

To better assist you, would you mind providing me more details about the issue you're experiencing with your Luxe? Is the screen always stuck on a 100%? Are you able to navigate your Luxe screen? 

In the meantime, I'd recommend restarting your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-15-2022 08:47

In response to MarreFitbit

‎07-15-2022 08:47

Thank you for your help, it now shows the correct charge percentage.
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‎07-15-2022 11:00 - edited ‎06-14-2023 04:09

In response to lovellcookie

‎07-15-2022 11:00 - edited ‎06-14-2023 04:09

@lovellcookie Awesome! I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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