Luxe screen and battery issues

[Lizzybee876]

Since yesterday I've noticed that the screen responds to double tap to wake but the screen is randomly moving between options without my input. I am unable to select anything.

It is even selecting walks and activating GPS without me being able to stop or pause it. Because of the random activity that battery dies within a day.

I have tried reset more than once and it still persists.

It is really frustrating. Can anyone suggest a fix

Moderator Edit: Clarified subject

[dorothybm063]

I had this on a previous luxe where it would start a timer constantly. Got it replaced and after nine months the same thing started - would suddenly buzz that my exercise session was completed. And now all I can actually activate is the home clock screen. Back to support I think but will be changing models. 

[MarreFitbit · Accepted solution]

Hi there, @Lizzybee876 @dorothybm063. Welcome to the Fitbit Community Forums. Thanks for the details provided in your posts about the issue with your Luxe devices and your time in trying to troubleshoot the issues. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt.