help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen black and no Bluetooth connectivity

‎05-14-2025 19:55 - last edited on ‎05-15-2025 16:35 by Fitbit Moderator

‎05-14-2025 19:55 - last edited on ‎05-15-2025 16:35 by Fitbit Moderator

The screen on my Fitbit Luxe is completely black but still on. I can feel it pulse slightly when I touch it and when I plug it in to charge. On the Fitbit app I cannot connect it via Bluetooth. From last I saw it it still had plenty of power more than 50%. While I was at work a magnet had stuck to the inside where the charging prongs are. Don't know if that messed that up. I tried doing a soft reset which is pressing the button three times. I also tried a hard reset which is holding the button for 8 to 10 seconds. Nothing changed other than I felt pulses when I did it, but it is still black. Is there anything else other than a reset I can try? Or has my Fitbit been destroyed accidentally?

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎05-15-2025 16:34

‎05-15-2025 16:34

Welcome to the community forums @Quinn_09. 

Thank you for providing the information regarding this difficulty that you are experiencing with your Luxe and for trying to fix it on your own. 

I'm not sure if at this time you are experiencing the same behavior. If so, confirm that the device is charging. 

If you see some difficulty to get the device charged, follow the steps listed here: Why isn't my Fitbit device's battery charging?

Since you mentioned that you are unable to connect the device via Bluetooth with the Fitbit app please take a look at the following help article:

Why won't my Fitbit device sync?

Best Answer
0 Votes