Luxe screen going black

[Angie29]

My luxe has recently started going to a black screen even when there is still plenty of battery left the only way I can get it to come back on and start working again it's too attach it to the charger then the logo comes up and it's fine again. Everything else is functioning properly. Has anyone else had this problem ? Can this one be saved ?  Do I just get a new one ? 

Moderator Edit: Clarified subject

[SunsetRunner]

I'm starting to think it has something to do with the vibration. Thinking
of turning it off but I like the notifications..

[WalkerNS]

My screen has been blanking out on my Luxe for more than 6 months. I try charging even though it’s charged to revive the screen, I clean the contacts, I Restart the device, it’s constantly out of sync so I re-sync, but haven’t been able to record data for months. I and many have complained about the Sleep data redo since Google acquisition - messy look difficult readability, and bland indistinguishable colors. I finally bought an Apple watch today. I’ll miss the Fitbit from the days when it worked and was readable. I’ve had you for more than 10 years and I’ll miss you, but due to the issues. I had to move over to Apple. Farewell Fitbit…

Moderator Edit: Formatting

[PiperIan]

Hi there, did this work for your Luxe? I have just ordered a new one before they are are no longer available as I like it so much but having seen all the issues I am concerned now. Plus the added news on having to migrate to a Google account it feels like Fitbit is being wound down.

[NanaBiker]

Morning
So far🤞the refurbished Luxe has worked fine . I didn’t know it was going to be discontinued. I figured I’d see how long this works and if issues will look into a different type . ? Apple,Garmin etc
I hope all goes smoothly for you !!!
Happy Holidays

Sent from my iPhone

[Endia]

It is very frustrating that Fitbit has ignored this issue for so long and now their solution is to discontinue the watch.  Yes, as much as I love my Luxe, I will use an alternative - something more reliable.

[NanaBiker]

Agree with you 100%!!!!
Sent from my iPhone

[SunsetRunner]

Yesterday, marked 2 years exactly when I got my watch and it was so difficult to turn on. Took multiple tries on the charger to get it to start. I am going to give up and start looking for another watch from another brand. Any recommendations would be amazing. 

[Js2222]

@Angie29 not sure how old your Luxe is, but Fitbit has often responded that it is a battery issue.

i  had done a search and some guy had posted how to replace the screen of the luxe; he also mentioned  that by removing the screen , you could access the battery if it needed to be replaced.

it sounded like you needed some special tools, so I would not attempt this myself.

however, I contacted ubreakifix (can’t post urls here, so do a search)  and asked them if they would be able to replace the battery & this was there response;

’Depending on the device's problem and store location, our experts can complete your smart watch, fitness tracker repair. . Please visit our store locator & enter your zip code, and contact the store nearest to you and a technician will be happy to help.’

when  I gave up on my luxe and went back to an older Fitbit I had, I apparently misplaced my luxe, or I would contact my local ubreakifix store and see if they could replace the battery. If I come across it, I will do just that.

didn’t know if you might to see if they could replace your battery for you, hoping that that would fix the issue.

[Matildatheproot]

Same. Mine has been doing that at random. Tried the trouble shooting steps recommended and everything. The missing steps really put a cramp in my daily routine. What else is funny is sometimes it randomly puts itself in running mode,if that makes sense, without my having to do anything while I'm on a walk. It was frustrating having to take it out of that exercise mode, but I gave up and told myself that I just walk that fast so it doesn't bother me so much. I don't know why that happens either, but it's also a prelude to the black screen on my Fitbit at times. I guess when I get the money, I'm probably going to just get a different model and let the one I have become part of an art project.

[Nancy55PH]

I am experiencing the same black screen like so many of you.  I am also seeing an immediate battery % drop as soon as I take it off the charger.  It will read 100% on both the device and my phone (usually overnight charge of 5+ hours) and when I take it off the charger it drops to 88%.  Mine was 2023 Christmas present so it is out of warranty at this point.

Has anyone found an alternative device for fitness tracking?  I don't want a smart watch, just a simple watch that will track my steps, exercise, sleep and heart rate.

[Dalmatia]

I replaced my Luxe with the Inspire 3 as I was experiencing the same
problems you mentioned. I wanted something simple as a replacement. I
really liked the size and feel of the Luxe. I find the Inspire 3 very
similar - just a tiny bit bigger “face” and easier for me to see. Battery
charging very fast and long lasting. The life span of your device is
ridiculous though. Call them up and see if they will offer you a coupon
for another tracker. They really should at least do that.

[Matildatheproot]

Thanks for the recommendation. I've had my luxe for 2 years, so I know that whatever warranty that ever existed,  if any, is likely null and void. I don't think I'll get a coupon or discount on another tracker, but it doesn't hurt to ask.

[Nancy55PH]

Thank you Dalmatia!  I will look into the Inspire 3 as well as seeing if Fitbit will do anything for me.

[Dalmatia]

Mine was 2 years old and I was offered a coupon. 30% off.

[Nancy55PH]

Do you recall how you contacted them?

-------

Thank you so much Daimatia! I will look into the Inspire 3 and follow up
on a possible replacement.

[Js2222]

@Nancy55PH Support can be contacted here: https://support.google.com/fitbit/gethelp?hl=en

[Nancy55PH]

Thank you!

[MT2083]

Hey everyone, I've had the identical issue to everyone else on this thread for the better part of 12months, very disappointing built-in obsolescence!

My Luxe was a birthday gift from my family and it represented a substantial investment for them. It stopped functioning properly 2yrs later, so just as I had built a routine and it was out of warranty.  I trawled multiple chat rooms to understand the issue throughout 2024, followed all the reset instructions, spoke to customer service and even did a factory reset (on their advice - so lost all my previous data). I switched off notifications which delivered a minor improvement for a short while. The customer service has been very poor - friendly staff but no real solutions offered. Makes me unwilling to invest in their products again, especially with such an expensive Premium App subscription.

I loved my Luxe, it was the perfect size for my petite wrists, delivered all the metrics I needed and kept the look professional. I hate big watch faces. I came here today to see if they'd delivered a fix but it appears the opposite is true. Very disappointing, time to shop for a new model and a new brand. Non Fitbit recommendations welcomed. I do hope moderators like MarreFitbit are passing these customer concerns along to decision makers.

[zoony]

Mine is doing the same. It vibrates for a notification and then switches off. Loads of battery, only way to get it back is to connect usb. It has become unusable. 

[zoony]

Mine is doing the same. Full battery, get a notification of some kind, and off it goes. Now unusable.