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Luxe screen has a dotted line going across it.

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‎08-14-2021 23:50 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

‎08-14-2021 23:50 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

I bought a lux for my mum and it lasted 2 days! Screen has a dotted line going across it. I have updated the app and disconnected and reconnected the Bluetooth to no avail. 
Please advise ASAP! So frustrating!

 

Moderator edit: updated subject for clarity

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‎08-15-2021 16:37

‎08-15-2021 16:37

Welcome to the Fitbit Community, @mangin.sj.

 

Thank you for trying to resolve the issue with your mum's Fitbit Luxe before contacting us.

 

To try to resolve the issue, please restart your Tracker by following these instructions. 

 

In addition, you can try to change the clock face of your Luxe.

 

Hope this helps.

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