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Luxe screen has developed horizontal dots

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‎02-26-2022 13:39 - last edited on ‎02-28-2022 03:53 by Fitbit Moderator

‎02-26-2022 13:39 - last edited on ‎02-28-2022 03:53 by Fitbit Moderator

My Luxe has a line of dots across the screen. It is still tracking, but the screen is unresponsive. I cannot access settings to shut it down. Also, the battery isn't holding its charge. I recharged last night and this morning it is 47%. When attached to the charger, the charging screen appears, but the screen remains unresponsive.

 

Moderator Edit: Clarified subject

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‎02-27-2022 05:05

‎02-27-2022 05:05

Hello @katcas. If you are unable to access the screen to restart or reset the device, have you tried unpairing the Luxe from your phone and removing it from the Fitbit app and setting it up as new? 

Heather | Community Council | Eastern Shore, AL
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‎02-28-2022 03:55 - edited ‎10-30-2023 03:38

In response to Heather-S

‎02-28-2022 03:55 - edited ‎10-30-2023 03:38

Hi there, @katcas. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out here. @Heather-S Thanks for helping out!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can further assist you. 

See you around. 

Maria | Community Moderator, Fitbit


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