Luxe screen has developed horizontal line

[mashimaroy]

I have a black horizontal line that shows up when I swipe from watch to tracker (or vice versa).

It appears right across the middle of the battery and disappears a few seconds later.

I restarted a few times, and recharged the fitbit luxe, hoping it'd help, but still the same.

It doesn't always show up, but it appears more often than not, and will disappear in a few seconds. Is this a defect I need to worry about? 

Doesn't feel very normal, and I end up looking for this black line whenever I swipe. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @mashimaroy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since the restart didn't work, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[mashimaroy]

Yes. I did that too, and the line still shows up when I swipe before it disappears after a few seconds. 😕

[MarreFitbit]

@mashimaroy I appreciate you had followed the tips and recommendations provided above. I know how you must be feeling.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.