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Luxe screen has developed horizontal stripes

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‎03-11-2022 14:40 - last edited on ‎03-12-2022 09:14 by Fitbit Moderator

‎03-11-2022 14:40 - last edited on ‎03-12-2022 09:14 by Fitbit Moderator

My luxe is a month old and has just vibrated and gone blank! When I tap the screen it has faint lines on it. I’ve tried re booting but nothing. Cannot use! Please help. 

 

Moderator Edit: Clarified subject

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‎03-12-2022 09:16 - edited ‎06-10-2023 10:15

‎03-12-2022 09:16 - edited ‎06-10-2023 10:15

Hi there, @TwinsMummy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions regarding the outcome of your case, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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