Luxe screen has turned green

[Sutton624]

My 6 month old Fitbit luxe screen has turned green.  It has been nowhere near any water.  I have tried restarting it, press button 3 times on lead with one second in between, nothing happens.  I have been onto LiveChat and they are completely ignoring me.  I have lost all faith in the product and the company now as all I want to do is return it and get a full refund as it is clearly faulty and not fit for purpose unless anyone can tell me what to do please!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sutton624. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

It seems like your chats got disconnected, we are sorry for that. However, please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Sutton624]

Thanks for your response but I have tried 3 times to speak with someone via LiveChat. The first twice last night wouldn't connect and today nobody answered. I believe the telephone number is for USA, I'm in the UK so if you can provide me with a UK number I'll happily call them. Thanks.


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[Sutton624]

I have now tried LiveChat four times with no response whatsoever.  I have waited at least 20 minutes on each occasion.  I have been told that I was disconnected but as it's never connected in the first place I find this hard to believe.  There is no telephone number in the UK to call!!!!  I have now resorted to Twitter messaging but again no reply.  Have all the staff at Fitbit disappeared?  I have now lost faith in Fitbit and just want a refund as their customer service is non existent.  

[Sutton624]

My chats have not been disconnected as they have never been connected.  Fitbit Live Chat is just ignoring my messages.  How am I supposed to get an answer to my queries????  I have a Fitbit that cost me £129.99 and it's rubbish after only 6 months of use.  It doesn't work and there is nobody available or willing to help me.  I have tried this Forum, Live Chat, Twitter and Facebook.  There are no telephone numbers that work in the UK and the retailer isn't interested.  What a waste of money!

[HSKR]

I have just been in contact with Fitbit using the chat function and they are sending me a replacement. Good luck

[Sutton624]

I finally found a number for the UK, although the call centre was in Jamaica, and they're sending me a replacement too 👍

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[LunaP]

Hi,  I too have a 6 month old Fitbit Luxe and this morning it also turned green !  I hope Fitbit can help me as I tried to reset (reading through some threads here) but nothing also happens.  Thanks !

[Caudelac]

Having the exact same problem— when I take it off for a bit, it seems to clear up, but within 5 minutes of putting it back on I have the issue. This one is less than 6 months old, a replacement for one I had a little less than a year.