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Luxe screen is acting odd

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‎01-04-2022 17:02 - last edited on ‎01-10-2022 07:09 by Fitbit Moderator

‎01-04-2022 17:02 - last edited on ‎01-10-2022 07:09 by Fitbit Moderator

I purchased my Luxe Sept. 6, 2021.  I have been very happy with it but about a month ago my screen started flickering, then would get to where there would be lines, then just two lines and finally the screen  goes completely black.  I have used the reset button several times, have left the Luxe charging after, reset button and remove shortly thereafter.  I have also disconnected the Luxe Bluetooth from the Fitbit app, in addition, I have deleted the app from my phone twice, and still the above recounted process continues.  Is there any solution out there?  I am this close to just sending it back!  Thank you.

 

Moderator Edit: Clarified subject

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‎01-10-2022 07:11 - edited ‎07-21-2023 03:31

‎01-10-2022 07:11 - edited ‎07-21-2023 03:31

Hi there, @123fournet. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I've seen that you tried contacting our Support Team after posting here, but your chat got disconnected. Since you have already exhausted all steps we could've provided here, please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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