Luxe screen is acting odd

[Ramona76]

I've had my Luxe since the spring. It has funny lines across it. I even take it off when I'm doing anything with water. If it's not the lines, it's just black. Is this something to do with yesterdays update? Or do I need to contact for a replacement? 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Ramona76 , 

whenever your Fitbit is not behaving as expected the first trouble shooting step is always to try a restart.  Instructions are here .  It is a good idea to try the restart procedure several times as a single restart does not always work.

If after trying the restart procedure 3 times your screen is still blank and you are unable to update your Luxe, please get in touch with Fitbit Customer Support.  You can see the various ways of contacting them on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried as that will save time.

Good luck and let us know how it goes.  Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @Ramona76. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

Hi there, @Maego1209. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming. 

As @Julia_G has suggested, please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please feel free to get in touch with our Support Team for further assistance.