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Luxe screen is black

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‎02-04-2022 13:34 - last edited on ‎02-06-2022 17:10 by Fitbit Moderator

‎02-04-2022 13:34 - last edited on ‎02-06-2022 17:10 by Fitbit Moderator

My luxe seems to still be functioning it still vibrates when I recieve a message however the screen is black, I have tried to reset it but it makes no difference.

 

Moderator edit: updated subject for clarity

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‎02-06-2022 17:10

‎02-06-2022 17:10

Welcome to the Fitbit Community, @Amandax1x.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

In addition to performing a restart, please try to change your Fitbit device's clock face by following these instructions.

 

If you followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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