Luxe screen is fading away

[glperri70]

Yesterday my clock screen had a green blob in the middle but the other screens were not affected.  Today, All the screen displays are fading away and cannot be seen.

Moderator Edit: Clarified subject

[Julia_G]

Hi, @glperri70 , I would recommend changing your clock face which can often solve this issue.  You can change the clock face in the app and the instructions are here .  I would also recommend giving your Fitbit a restart .

If changing the clock face solves your issue then you can return to your previously preferred clock face - or you can try out a new one!  I hope this helps.  Welcome to the Community Forums, and let us know how it goes.

[glperri70]

Thanks. I did all those things and display just continues to fade on all
screens. As it is not even 5 months old, I am now attempting to secure a
replacement.

[MarreFitbit]

Hi there, @glperri70. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is fading away. We're here to help! 

Thanks for confirming that you've tried @Julia_G's tips and recommendations. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!