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Luxe screen is going blank daily

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‎10-05-2021 10:20 - last edited on ‎10-05-2021 11:29 by Fitbit Moderator

‎10-05-2021 10:20 - last edited on ‎10-05-2021 11:29 by Fitbit Moderator

I have to reset my Fitbit luxe daily to get it to turn on.  It just a black screen. 

thanks Judy 

 

Moderator Edit: Clarified subject

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‎10-05-2021 11:28 - edited ‎06-14-2023 07:39

‎10-05-2021 11:28 - edited ‎06-14-2023 07:39

@jjring1 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

If you haven't done so yet, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-05-2021 11:28 - edited ‎06-14-2023 07:39

‎10-05-2021 11:28 - edited ‎06-14-2023 07:39

@jjring1 Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

If you haven't done so yet, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-05-2021 12:08

In response to MarreFitbit

‎10-05-2021 12:08

I have changed the clock face a lot and doesn’t make a difference.

Sent from my iPhone
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‎10-05-2021 13:55 - edited ‎08-19-2023 06:46

In response to jjring1

‎10-05-2021 13:55 - edited ‎08-19-2023 06:46

@jjring1 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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