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Luxe screen is pixelated

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2023 13:22 - last edited on ‎05-08-2023 07:50 by Fitbit Moderator

‎05-04-2023 13:22 - last edited on ‎05-08-2023 07:50 by Fitbit Moderator

This evening my Fitbit screen has gone black with a yellow pixelated box. Nothing else comes up

 it is only a year old

 

 

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎05-06-2023 14:28

‎05-06-2023 14:28

@Unhappyluxe have you tried restarting your device? That is usually the first thing to try when you encounter unexpected behavior. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎05-08-2023 07:58 - edited ‎05-08-2023 07:59

In response to alexthecat

‎05-08-2023 07:58 - edited ‎05-08-2023 07:59

Hi there. @Unhappyluxe. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @alexthecat Thanks for your help! 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎05-08-2023 10:34

In response to MarreFitbit

‎05-08-2023 10:34

It is being resolved
Thank you

Www.homefromhomeestepona.com
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‎05-08-2023 10:38

In response to Unhappyluxe

‎05-08-2023 10:38

@Unhappyluxe Awesome! I'm glad to hear your issue is solved now. 

 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

 

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-19-2023 07:53

In response to MarreFitbit

‎05-19-2023 07:53

Hi

 thank you

 I received a replacement part but less than a week later this piece is not working

 the screen is completely black and won’t respond to charging

 please advise

 thank you

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