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Luxe screen is stuck on 5 dots

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‎07-05-2022 05:02 - last edited on ‎07-05-2022 07:27 by Fitbit Moderator

‎07-05-2022 05:02 - last edited on ‎07-05-2022 07:27 by Fitbit Moderator

I have 5 dots at the top of a black screen and can not get to any other screens.  My Fitbit is 3 months old.  I read about trying to restart by plugging into the charger and pushing the button 3 times but I have no button to push so I have no idea what that means.  Anyone else have this problem and know how to get it fixed? 

 

Moderator Edit: Clarified subject

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‎07-05-2022 07:29 - edited ‎07-18-2023 10:38

In response to NellyG

‎07-05-2022 07:29 - edited ‎07-18-2023 10:38

Hi there, @rfost. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

In addition to the great recommendations from @NellyG, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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2 REPLIES 2

‎07-05-2022 06:02 - edited ‎07-05-2022 06:04

‎07-05-2022 06:02 - edited ‎07-05-2022 06:04

Hi @rfost Try to restart your Luxe using the directions in this help article - Restart your Tracker  You will need to scroll down until you come to the directions for the 'Charge 5 and Luxe'. There is a picture to help you locate the button on the charging cable.

If that doesn't fix your issue then contact Fitbit Support  

Community Council Member

Helen | Western Australia

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‎07-05-2022 07:29 - edited ‎07-18-2023 10:38

In response to NellyG

‎07-05-2022 07:29 - edited ‎07-18-2023 10:38

Hi there, @rfost. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

In addition to the great recommendations from @NellyG, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer