Luxe screen is unreadable

[Jos41]

Hi, I have had ny fitbit Luxe for 3 weeks - suddenly the screen is patchy and unreadable. I haven't knocked or dropped the device, the battery is fine, bit is now unusable. I tried to go on customer support but it keeps saying user error.

Any advice on how to resolve this issue would be appreciated. Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jos41. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Luxe is unreadable. I will do my best to help you sort this out! 

As a first approach, I'd recommend checking whether your Luxe is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off sleep mode, swipe down from the clock screen. Tap a setting to adjust it. For more information, see How do I navigate my Fitbit device?

If the above doesn't describe your issue, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.