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Luxe screen isn't working properly

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‎11-05-2023 07:12 - last edited on ‎11-09-2023 04:13 by Fitbit Moderator

‎11-05-2023 07:12 - last edited on ‎11-09-2023 04:13 by Fitbit Moderator

I just bought a new lux watch I’ve had to charge for forever and it finally quit so I bought this new one, but I can never get it to respond to wrist motion or even touching the screen. It’s very difficult to get it to do anything.

Moderator Edit: Clarified subject

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‎11-09-2023 04:17

‎11-09-2023 04:17

Hello there, @Cbrass. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your new Luxe isn't working properly. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day!

Maria | Community Moderator, Fitbit


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