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Luxe screen non responsive and difficulties with bracelet

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‎09-25-2021 19:27 - last edited on ‎09-26-2021 15:42 by Fitbit Moderator

‎09-25-2021 19:27 - last edited on ‎09-26-2021 15:42 by Fitbit Moderator

Having issues sliding up and down and swiping side to side. Really unresponsive also had to take the jorgana bracelet off and use the silicone one because the metal bracelet keeps detaching from the watch and there is also gaps between the metal bracelet and watch. Any ideas?? is this a fault do i need to make a warranty claim?? Was so desperate to get this fitbit now I wish I got a samsung watch instead!!

 

Moderator edit: updated subject for clarity

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‎09-26-2021 15:30 - last edited on ‎06-14-2023 07:43 by Fitbit Moderator

‎09-26-2021 15:30 - last edited on ‎06-14-2023 07:43 by Fitbit Moderator

It's great to see you in the Fitbit Community, @TTrezise. I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

I'm pretty sure that Customer Support will do their best to provide a high level of support.

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