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Luxe screen shows red/blue/yellow lines

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‎09-26-2021 13:57 - last edited on ‎09-26-2021 17:04 by Fitbit Moderator

‎09-26-2021 13:57 - last edited on ‎09-26-2021 17:04 by Fitbit Moderator

Help!!!!!!  Last week my Luxe just stopped everything on the screen!! All I see is red/blue/yellow lines. I still get vibrations but I can't pair it with my phone or computer-which was paired before. Has anyone had this problem? And how do I fix it?  Thank you

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎09-26-2021 17:03 - last edited on ‎06-14-2023 07:41 by Fitbit Moderator

‎09-26-2021 17:03 - last edited on ‎06-14-2023 07:41 by Fitbit Moderator

Welcome to the Fitbit Community, @Becka70. Thank you for the information provided.

Please restart your Fitbit Luxe by following these instructions.

Whether you continue having difficulties with the screen, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

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‎09-30-2021 13:01

In response to EdsonFitbit

‎09-30-2021 13:01

NO- It still doesn't work!!!!! I can't tell if the battery is full--now I do get a blue screen but nothing!! I have purchased another. Hoping this will last longer than 2months!!!!

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‎09-30-2021 13:26 - last edited on ‎06-14-2023 07:51 by Fitbit Moderator

In response to Becka70

‎09-30-2021 13:26 - last edited on ‎06-14-2023 07:51 by Fitbit Moderator

Thanks for the update, @Becka70.

Thank you for giving another try to the Fitbit Luxe.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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