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Luxe screen stay blank after charging it

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‎11-29-2023 14:03 - last edited on ‎12-01-2023 05:36 by Fitbit Moderator

‎11-29-2023 14:03 - last edited on ‎12-01-2023 05:36 by Fitbit Moderator

Display of watch stays on black after first charge, what to do?

Moderator Edit: Clarified subject

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‎12-01-2023 05:54

‎12-01-2023 05:54

Hi there, @SamStoffie. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Luxe stays blank after charging it. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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