help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2023 04:18 - last edited on ‎01-02-2023 04:52 by Fitbit Moderator

‎01-02-2023 04:18 - last edited on ‎01-02-2023 04:52 by Fitbit Moderator

Hi my Fitbit screen has stopped working and there are green lines and red lines. I restarted it by clicking the charger button 3 times and it didn’t fix it. I also changed my clock background and it didn’t fix it either. It’s functional through the app but the actual clock screen doesn’t appear? How do I fix this, I’ve only had the watch for 2.5months ?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-02-2023 07:43 - edited ‎06-23-2023 11:24

‎01-02-2023 07:43 - edited ‎06-23-2023 11:24

Hello there, @Fittybitzak. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes