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Luxe screen stuck on a red X

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‎07-02-2022 08:22 - last edited on ‎07-02-2022 18:06 by Fitbit Moderator

‎07-02-2022 08:22 - last edited on ‎07-02-2022 18:06 by Fitbit Moderator

There is a large red x on my screen. Fitbit will not connect and it cannot be used. Help.

 

Moderator Edit: Clarified subject

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‎07-02-2022 18:18 - edited ‎11-16-2023 04:22

‎07-02-2022 18:18 - edited ‎11-16-2023 04:22

Hi there, @JLang987. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

To solve this issue, please follow the below steps in the order shown:

  • Unpair your Luxe from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-02-2022 18:18 - edited ‎11-16-2023 04:22

‎07-02-2022 18:18 - edited ‎11-16-2023 04:22

Hi there, @JLang987. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

To solve this issue, please follow the below steps in the order shown:

  • Unpair your Luxe from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes