Luxe screen stuck on a white cross with a red ring

[Jojomp1]

Hello, 

I have a white cross with a red ring on my fitbit, it won't do anything it is just stuck on this screen.

Won't respond, charge or sync to my phone.

Has anyone else had this and how do o correct this?

Thank you

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jojomp1. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please follow the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Luxe.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Luxe.

Hope that helps. 

[Jojomp1]

Hi,

Thank you for getting back to me!

I have a HUAWEI P30

I am unsure how to restart my fit bit? How do i do this? 

Thank you 

Jo

[MarreFitbit · Accepted solution]

@Jojomp1 Thanks for the details provided. 

For more information, see How do I restart my Fitbit device?

See you around.