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Luxe screen stuck on row of dots

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‎08-28-2022 09:44 - last edited on ‎08-29-2022 04:50 by Fitbit Moderator

‎08-28-2022 09:44 - last edited on ‎08-29-2022 04:50 by Fitbit Moderator

Fully charged but shoeing a dotted line on screen. When I swipe, no other screens appear 

 

 

Moderator Edit: Clarified subject

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‎08-29-2022 04:52 - edited ‎06-24-2023 07:09

‎08-29-2022 04:52 - edited ‎06-24-2023 07:09

Hi there, @Ter54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If you manage to bring your Luxe back to life, please make sure it's up-to-date. For more information, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-29-2022 04:52 - edited ‎06-24-2023 07:09

‎08-29-2022 04:52 - edited ‎06-24-2023 07:09

Hi there, @Ter54. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If you manage to bring your Luxe back to life, please make sure it's up-to-date. For more information, see How do I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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