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Luxe screen stuck on row of dots

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‎11-03-2022 11:30 - last edited on ‎11-03-2022 15:57 by Fitbit Moderator

‎11-03-2022 11:30 - last edited on ‎11-03-2022 15:57 by Fitbit Moderator

I have 5 dots the middle one is blue.  Cannot change screen or get to any other screens...HELP

 

Update: Luxe is the model not luce

 

 

Moderator Edit: Clarified subject

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‎11-03-2022 15:58 - edited ‎03-15-2024 15:43

‎11-03-2022 15:58 - edited ‎03-15-2024 15:43

Hi there, @Debslo. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎11-03-2022 15:58 - edited ‎03-15-2024 15:43

‎11-03-2022 15:58 - edited ‎03-15-2024 15:43

Hi there, @Debslo. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-03-2022 16:18

In response to MarreFitbit

‎11-03-2022 16:18

Thank you, I called CS and spoke with a delightful gentleman and we dud change my clock face and it worked perfectly. Thank youSent from my Verizon, Samsung Galaxy smartphone
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‎11-04-2022 03:56 - edited ‎08-04-2023 04:09

In response to Debslo

‎11-04-2022 03:56 - edited ‎08-04-2023 04:09

@Debslo Awesome! I'm glad to hear that our Support Team was able to help you. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer