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Luxe screen turned green and it's flickering

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‎03-20-2022 11:42 - last edited on ‎03-21-2022 11:17 by Fitbit Moderator

‎03-20-2022 11:42 - last edited on ‎03-21-2022 11:17 by Fitbit Moderator

Hi, I've had a Fitbit Luxe for about a week and a half, it seems to have developed a fault where the screen display flickers green, I thought this was just the clock face at first so changed it to a different display, but the problem persists, I've checked some of the other displays and they also occasionally flicker green aswell. I've tried resetting the device by pressing the button on the charging cable 3 times with it connected but that didn't have any affect. 

 

Is there anything else I can do to rectify this problem?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-21-2022 11:16 - edited ‎03-21-2022 11:16

‎03-21-2022 11:16 - edited ‎03-21-2022 11:16

Hi there, @ChrisB888. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-19-2022 09:35

‎08-19-2022 09:35

I am having the same problem with mine that I have had for 2 months.  Were you able to get a resolution from customer support?

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