Luxe screen went blank after the update

[Tash627838]

My luxe was working perfectly fine yesterday, and then I updated it, and after 20 minutes of that, it said that the update didn't work and there was a white line on my screen. I tried to restart my luxe by pressing the charger button 3 times, and the logo would show up for a second and the screen would go black. I tried this multiple times throughout the day and the same thing would happen. Tried to contact Fitbit and they said they would create a ticket for me but I never heard back from them. Does anyone know how to fix this? I've only had this for a couple months.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Tash627838. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Luxe is still not working despite the steps you've tried. I understand where your concern is coming from as your Fitbit device is only a few months old. We'll do our best to get you back on track! 

Regarding your support case, I've seen that our team has been helping you with this matter since you posted here. As your situation is still being reviewed, keep in mind that someone will be in contact with you soon as they have the resolution for your Luxe. Stay tuned to your inbox!