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Luxe screen went blank

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‎01-10-2022 17:30 - last edited on ‎01-11-2022 07:47 by Fitbit Moderator

‎01-10-2022 17:30 - last edited on ‎01-11-2022 07:47 by Fitbit Moderator

Have have tapped my face screen and my watch is black...no clock appears. Please help, I can see all my data on the Fitbit app.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-10-2022 18:22

‎01-10-2022 18:22

Hello @CUBS44 , 

I suggest to post your question to the relevant section depending on the watch you have where you can have more visibility (no pun intended).

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‎01-11-2022 06:20

‎01-11-2022 06:20

Hi @CUBS44  -  it's difficult to answer questions if the watch type, version and Fitbit App version are unknown. As @SunsetRunner  says posting in the right device forum would already be a help.

Author | ch, passion for improvement.

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‎01-11-2022 07:49 - edited ‎12-28-2023 07:15

In response to Guy_

‎01-11-2022 07:49 - edited ‎12-28-2023 07:15

Hi there, @CUBS44. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue helping you.

I've moved your post to the Luxe board for organization purposes.

Have a great day. 

Maria | Community Moderator, Fitbit


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