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Luxe screen went white

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‎09-23-2022 15:51 - last edited on ‎09-24-2022 08:19 by Fitbit Moderator

‎09-23-2022 15:51 - last edited on ‎09-24-2022 08:19 by Fitbit Moderator

The LED Display is malfunctioning. ..i restarted  as instructed to no avail...it just a white screen...however data is still being collect...that i can access on my phone..i have the Luxe model

 

 

Moderator Edit: Clarified subject

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‎09-24-2022 08:20 - edited ‎03-15-2024 06:19

‎09-24-2022 08:20 - edited ‎03-15-2024 06:19

Hi there, @Sheila5678. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-24-2022 08:20 - edited ‎03-15-2024 06:19

‎09-24-2022 08:20 - edited ‎03-15-2024 06:19

Hi there, @Sheila5678. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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