help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen went white

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2023 16:13 - last edited on ‎05-14-2023 11:18 by Fitbit Moderator

‎05-13-2023 16:13 - last edited on ‎05-14-2023 11:18 by Fitbit Moderator

My luxe has a white blurry screen. It is still counting steps and has vibration. I have tried restarting using charging cable and tried changing screen. It's still white. Purchased January 2022. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-15-2023 04:10

‎05-15-2023 04:10

Hi, @NMurp welcome to the community, allowing you have tried restarting & changing the clock face I recommend you talk to "Customer Support" using the phone or chat facility for a prompt response. Before making the call make a note of where & when you bought your "Luxe", depending on where you are you may still be covered by the warranty 

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎05-17-2023 04:47 - edited ‎05-25-2023 11:57

In response to Gr4ndp4

‎05-17-2023 04:47 - edited ‎05-25-2023 11:57

Hi there, @NMurp. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @Gr4ndp4 Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes