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Luxe screen went yellow

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‎05-25-2022 05:01 - last edited on ‎05-25-2022 13:06 by Fitbit Moderator

‎05-25-2022 05:01 - last edited on ‎05-25-2022 13:06 by Fitbit Moderator

My Luxe had been working very well up until a couple days ago when the default display decided to just turn to a yellow rectangle. Reading other forums on other products, I followed the advice and tried several things. I updated my device, switched the clock face on the app and restarted it several times with the charging port. While the Luxe still tracks all of my data effectively through the app, still a yellow display on the home page. I can also get the normal home screen to pop-up on occasion, but I would say 90% of the time it is just this yellow display. 

On top of all of this, I received a low battery notification this morning after only wearing it for about 12 hours after charging. I like this product and would prefer not to get a new one, so any insight would be greatly appreciated. 

 

Moderator Edit: Clarified subject

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‎05-25-2022 13:08 - edited ‎11-14-2023 10:57

‎05-25-2022 13:08 - edited ‎11-14-2023 10:57

Hi there, @GW_UC. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team before posting here and they've assisted you with this matter. If you still need help, please feel free to contact our team back for further assistance. 

Have a great day. 

Maria | Community Moderator, Fitbit


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