Luxe screen won't respond to taps

[Jmartin56]

• My Fitbit is not responding when I tap it until I plug it in to wake it up

Moderator Edit: Clarified subject

[RiekoC]

Hello @Jmartin56 

I moved your post from the Android platform forum to the Luxe product help forum as your issue seems to be related to the device and not the Android Fitbit app.

Hopefully, someone here will be able to help you.

[MarreFitbit]

Hi there, @Jmartin56. Welcome to the Fitbit Community Forums. It's sad to hear that your Luxe is not waking up unless you press the button. I'm here to help! Thanks for moving the post @RiekoC.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.