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Luxe screen won't respond

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‎06-25-2021 06:11 - last edited on ‎06-25-2021 18:10 by Fitbit Moderator

‎06-25-2021 06:11 - last edited on ‎06-25-2021 18:10 by Fitbit Moderator

My Luxe is stuck on a screen with dots across the top and one blue dot in the middle at the top. I can’t access anything on it, nor see the time. It is only two days old…

 

 

Moderator Edit: Clarified subject

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‎06-25-2021 18:11 - edited ‎03-11-2024 05:38

‎06-25-2021 18:11 - edited ‎03-11-2024 05:38

Hi there, @dearlind. Welcome to the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. 

Please restart your Fitbit Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-25-2021 18:11 - edited ‎03-11-2024 05:38

‎06-25-2021 18:11 - edited ‎03-11-2024 05:38

Hi there, @dearlind. Welcome to the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. 

Please restart your Fitbit Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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