help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-28-2023 06:19 - last edited on ‎11-28-2023 10:01 by Fitbit Moderator

‎11-28-2023 06:19 - last edited on ‎11-28-2023 10:01 by Fitbit Moderator

My luxe screen is blank, it won’t respond when I tap it, the battery is 48% which shows when I put it on charge

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎11-28-2023 10:07

‎11-28-2023 10:07

Hi there, @AnneDawson. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe screen won't respond. I will be glad to help you with this!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-29-2023 10:08 - edited ‎11-29-2023 10:08

‎11-29-2023 10:08 - edited ‎11-29-2023 10:08

Yes, my daughter's Luxe does the same thing.  Except it takes awhile and taking it on and off the charger to finally get it to respond.  Between hers and mine, we have figured out that FitBit/Luxe is just not a quality product (along with their App interface) and when the year is up....we are getting Apple Watches.  Apart from all of this they are wildly inaccurate on just about every level, just making them a cute watch. 

Best Answer
0 Votes