Luxe screen won't turn off

[Poocow]

Hi, for some reason, my Luxe screen is remaining on 24/7 .  I have tried restarting it, I have tried everything that has been suggested.. I have mot had this Luxe very long either. Very dusappointed in Fit Bit. Can’t even seem to contact support.

Moderator Edit: Clarified subject

[JohnnyRow · Accepted solution]

Check Settings.  You must have display set to Always On.

[MarreFitbit]

Hi there, @Poocow. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

As @JohnnyRow has suggested, please check if you have Always-On display enabled. To do so, swipe down from the clock screen and open the Settings app. Swipe up to see the full list of settings, and tap a setting to adjust it. For more information, see How do I navigate my Fitbit device?

Hope that helps. 

[Poocow]

Thank you. Can settings be affected while charging as thats when it changed from off to on.

[JohnnyRow]

Shouldn't, but that's not an excuse not to bother checking the Settings.  You never know what might unintentionally affect Settings, so it' a good idea to become familiar with them to have an idea how they can affect things, even when you don't think you changed them.

Likewise, maybe even moreso, Quick Settings.  Forget about Luxe, but on many tracker, Quick Settings often accidentally gotten into by accident.

[Poocow]

Wow! Sorry I didn’t follow your rules. I’m new to FitBit devices and I DID CHECK settings. Not the easiest device to deal with. Maybe you could be a little kinder when someone asks for help.

[JohnnyRow]

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@Poocow wrote:

Wow! Sorry I didn’t follow your rules. I’m new to FitBit devices and I DID CHECK settings. Not the easiest device to deal with. Maybe you could be a little kinder when someone asks for help.

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Sorry, didn't mean to offend.  Just meant to offer a tip that might help if encounter future problems, but I guess you were not looking for beyond immediate issue help.  And I certainly do understand the difficulties of the devices, which is why I, apparently mistakenly, suggested a tip for future issues.