Luxe screen won't turn on

[Twilks37]

My wife’s Luxe stopped working after recent re-charging. The screen is blank and the green light at the back is flashing rapidly 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Twilks37. Welcome to the Community Forums. Thanks for the details provided about your wife's Luxe. I understand where your concern is coming from. 

Please restart the Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Jdh123]

Hi, after running a recharge the screen will no longer turn on.  Tracking is still happening, and still feel the vibrations from notifications.

I have tried restarting a number of times and changed the clock face with no luck.

[MarreFitbit]

Hi there, @Jdh123. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.