Luxe screen won't turn on

[Jorien-NL]

Hi, my luxe screen won't turn on. It's fully charged and I've tried to synchronise, but that won't work either. I don't have a Twitter account to send a message to contact support. So hopefully this will work. 

Moderator Edit: Clarified subject

[Mikmak_]

Hi! I have the same problem. Just charged overnight and now it wont turn on

[MarreFitbit · Accepted solution]

Hi there, @Jorien-NL. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. If this doesn't work, let me know so I can get you in touch with our Support Team. 

@Mikmak_ It's nice to see you around the Community Forums. I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[Jorien-NL]

Thank you !! It worked:)