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Luxe screen won't turn on

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‎01-13-2023 01:49 - last edited on ‎01-13-2023 07:36 by Fitbit Moderator

‎01-13-2023 01:49 - last edited on ‎01-13-2023 07:36 by Fitbit Moderator

Luxe screen randomly went black and wouldn’t turn back on. Restarted it numerous times, have changed the clock face and nothing works. Once I’ve restarted it the screen will turn on with a tap for about 1min then blank again, while screen is on unable to scroll/swipe. 
help please 

 

 

Moderator Edit: Clarified subject

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‎01-13-2023 14:11 - edited ‎12-12-2023 10:05

‎01-13-2023 14:11 - edited ‎12-12-2023 10:05

Hi there, @LizT82. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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