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Luxe screen won't turn on

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‎01-14-2023 04:11 - last edited on ‎01-14-2023 05:01 by Fitbit Moderator

‎01-14-2023 04:11 - last edited on ‎01-14-2023 05:01 by Fitbit Moderator

I've bought a brand new Luxe Fitbit and just set it up tonight. Already, the screen is not working. Display is completely black. Software is up to date. Has anyone found a solution yet? 

 

Moderator Edit: Clarified subject

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‎01-14-2023 05:03 - edited ‎12-12-2023 10:03

‎01-14-2023 05:03 - edited ‎12-12-2023 10:03

Hi there, @Starry_sky. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps.

Maria | Community Moderator, Fitbit


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‎01-14-2023 06:59

In response to MarreFitbit

‎01-14-2023 06:59

I have had this same issue 2x in the past 6 months....Went through all trouble shooting with no resolve.  Contacted Fitbit....had to replace device...2x. Very frustrating.

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