Luxe shows an hour ahead from actual time

[Tiffiany]

I can change the app time but not the watch time.  Its an hour ahead on the watch. How do I fix this?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tiffiany. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Luxe. 

Have you already synced your Luxe? Keep in mind that your Luxe may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync?

Hope that helps. 

[Candyt3]

Mine was doing the same. Look for the time zone setting. I found mine was set for Eastern time zone and it needed to be on Central time. Once I changed it the time was correct. Hope that helps

[MarreFitbit]

Hi there, @Candyt3. Welcome to the Community Forums. Thanks for sharing the steps that worked for you. 😊 I'm glad to hear your issue was solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.