Luxe shows coloured horizontal lines on the screen

[caldali]

Screen shows coloured horizontal lines. Battery fully charged. Followed instructions to reset but still not working.

Moderator edit: clarified subject.

[NellyG]

Oh dear @caldali That doesnt sound good at all. If multiple restarts dont help it sounds as if it is dying. But try changing the clockface in the app. If all else failx then contact Fitbit Support  

[ManuFitbit]

Hi @caldali. Welcome to the community forums.

Thank you for providing the details regarding this situation with your Luxe. Thanks for trying to fix it on your own. 

Please, as already mentioned by @NellyG, try to sync the device and then change the clock face. 

Try to sync in the Fitbit app by tapping the upper left corner icon > Device > Sync Now. If Sync Now doesn't work, please tap again the upper left corner icon > Device > Tile to see if the firmware banner appears.

In addition, restart the device as indicated here: How do I restart my Fitbit device?

Thanks for helping @NellyG. 

[caldali]

I have tried all your suggestions and no change. Fitbit still not working.

[ManuFitbit]

Hi @caldali. Thanks for the response.

Sorry to know that the steps suggested didn't work and you continue to have the device with coloured horizontal lines on the screen.

Please, in order to help you out in this situation I'll need additional information from you that would best be shared privately.

I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

[caldali]

No idea what 'Community' data is. Bottom line my Fitbit is not working per previous messages

[ChelsMar]

I have had this same issue!! It’s crazy!! I know you and I have probably done all these things:

I have changed the clock face

I have unsynced and synced the device 

I have restarted the device

And yet I still have the issue. 
With so many people having issues with the Luxe it seems to me it’s a faulty product. 
I hope you get some resolution. 

I was hoping this was going to be a great product and it’s really been a major disappointment