Luxe shows high heart beats during the night

[anja.lisella]

my fitbit has high heart rate beats throughout the night, always at the same time and not even a minute. in fact they are not counted in the minutes of the active zone

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @anja.lisella.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having the same issue, please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

Have a nice day.

[anja.lisella]

Good morning,
I did the reset with the support team but the problem is the same.
The problem is the Fitbit not my heart!!!

I'm worrying a lot and it's creating anxiety

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Scarica Outlook per iOS

[anja.lisella]

 

 

[EdsonFitbit]

Thanks for the information provided, @anja.lisella.

In this case, I would recommend updating Customer Support to get further assistance. They will let you know how to proceed as soon as possible.

Note that your Fitbit Luxe is not intended for medical purposes. Consult your health care professional about any questions or health issues you may have.

Have a nice day.